Forum Title: Dissatisfaction with shading and marks- personal levels of tolerance
I'm posting this in the consumer Q/A for carpet, because I think it can help(?) anyone to understand variables in selecting the right carpet. Today, I was more or less banging my head against the wall. 3 months ago, I had a customer who selected a very popular Mohawk Sorona Smartstrand, solid color, textured saxony carpet to run through most of her house. Within the week she had called and was dissatisfied with her choice. This carpet was deep enough that she saw every footprint, vacuum track and wheel mark from her dining chairs. She realized there was nothing faulty in the carpet, but she didn't like it. Fortunately, these carpets, for me, carry a 60 day consumer assurance warrantee, and for the price of labor, she could get out from under her poor choice and get a do over. So we set out to find something that was one or more of the following: Shorter, denser,or looser and casual(frieze), lower lustre yarn, multi colored or tonal, patterned, or even a tight loop like a traditional loop berber. She selected a lower lustre, 2 tone nylon frieze, very nice piece 50 oz or so. When it came in, she came to look at it, as we noted it still showed marks. She was fine with it, we put it in, and she has been happy since. Hooray! So, what's my problem? Another long time, repeat customer, purchased the same style as the first customer changed to, though in a slightly darker shade. It went in yesterday, and today, guess what she's unhappy about? That's right, the first lady's solution is the second ladies problem. You tell me. Also known as, go figure.:brick:
Category: Carpet Post By: MARK THOMAS (Utica, NY), 01/21/2019

Jeff Needham said: ? I'm posting this in the consumer Q/A for carpet, because I think it can help(?) anyone to understand variables in selecting the right carpet. Today, I was more or less banging my head against the wall. 3 months ago, I had a customer who selected a very popular Mohawk Sorona Smartstrand, solid color, textured saxony carpet to run through most of her house. Within the week she had called and was dissatisfied with her choice. This carpet was deep enough that she saw every footprint, vacuum track and wheel mark from her dining chairs. She realized there was nothing faulty in the carpet, but she didn't like it. Fortunately, these carpets, for me, carry a 60 day consumer assurance warrantee, and for the price of labor, she could get out from under her poor choice and get a do over. So we set out to find something that was one or more of the following: Shorter, denser,or looser and casual(frieze), lower lustre yarn, multi colored or tonal, patterned, or even a tight loop like a traditional loop berber. She selected a lower lustre, 2 tone nylon frieze, very nice piece 50 oz or so. When it came in, she came to look at it, as we noted it still showed marks. She was fine with it, we put it in, and she has been happy since. Hooray! So, what's my problem? Another long time, repeat customer, purchased the same style as the first customer changed to, though in a slightly darker shade. It went in yesterday, and today, guess what she's unhappy about? That's right, the first lady's solution is the second ladies problem. You tell me. Also known as, go figure.:brick:Click to expand... Not to laugh at you Jeff..................but it is funny! Laugh is all you can do! Rob

- RON VAUGHN (La Mirada, CA), 03/12/2019

Next time sell her a hardwood or vinyl floor.

- CATHERINE CARTER (Clovis, CA), 04/21/2019

Robert Akin said: ? Not to laugh at you Jeff..................but it is funny! Laugh is all you can do! RobClick to expand... I think so, too! I even laughed about the contraditctions to my customer.

- TOMMY FOWLER (Conway, AR), 04/26/2019

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